Shipping policy

How long does shipping take?

We aim to process and dispatch orders within 24 hours. Orders received before 2pm will be dispatched same day:

• DPD Next Day Shipping: Royal Mail (UK: 1-2 working days)

Do you provide Tracking information?

Yes!  Shipping notification will be sent to you including tracking number when your order is dispatched.

Where is my order confirmation?

Please check your email (including Junk or Spam folder) for an automated email confirmation of your order. If you cannot find it please get in contact.

How quickly are orders dispatched?

If the order is placed before 2pm on a weekday, orders are automatically processed and shipped on the same day the order is placed.. Please note that orders placed after this time or on weekends or bank holidays will be processed on the next business day. 

How do i Cancel an order?

Please note that once your order is processed for shipping with a tracking number, we are unable to cancel your order. 

You can attempt to cancel the order within 1 hours after the order was placed by contacting us via email address: support@auralabsrx.com

Please mark the email as urgent!

Item not arrived?

Please give an extra 2 days on top of the expected shipping time, and check the tracking information if provided, before getting in contact. Please also double check the shipping address that you provided.

What if my order arrives faulty or damaged?

If the package or the product is delivered to you damaged, please contact us immediately with photos of the damage.

Do you accept returns?

Yes! We accept customer returns within 30 days of delivery. Please get in contact to if you wish to return a product with a description of the return reason. Return shipping costs are the buyer's responsibility and we can only accept return of unused and unopened containers.

We reserve the right to update our shipping policy at any time. Any changes to our shipping policy will be communicated on our website.

We kindly ask our customers to read and take notes before making a purchase. We will automatically assume that the customer has accepted all the terms outlined above.

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at: support@auralabs.com